Results
Anonymised composites of real client patterns — the outcome first, then how we got there.
Quotes were written in Word, jobs lived in a paper diary, and invoices went out days late. We automated quote templates and job reminders, tidied their files, and gave engineers mobile-friendly forms.
Invoices now go out the same day the job finishes — cash arrives sooner.
Wedding and event leads were handled by email — slow replies and double bookings were costing real revenue. We built an enquiry pipeline so every lead is tracked, and trained the team to run it.
Faster replies, no diary clashes, and a sales pipeline the owner can see at a glance.
Time tracking, billing, and project data lived in three tools that didn't talk. We connected them into one dashboard and added AI-drafted summary packs for the partners.
Decisions made on this week's numbers — not last month's.
Quality checks were captured on paper and re-typed into Excel at HQ, so problems surfaced weeks late. We replaced clipboards with QR and tablet capture feeding straight into their systems.
Defects spotted the day they happen, not at month end.